Return policy

Return & Refund Policy

At Lorven, customer satisfaction is at the core of everything we do. We strive to offer premium quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility & Window

  • Return Period: You can request a return or exchange within 7 days from the date of delivery.

  • Condition: Items must be unused, unwashed, unworn, and in the exact same condition as received.

  • Packaging: All original tags, labels, and original packaging must be intact.

2. Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return:

  • Customized or personalized products

  • Final sale or clearance items

  • Opened or used items (unless received damaged/defective)

3. Damaged or Defective Goods

If you receive a defective, damaged, or incorrect item, please notify us within 24-48 hours of delivery.

  • Send an email or message to kapishvohra62@gmail.com with your Order ID and clear photos/videos of the product and packaging.

  • We will send a replacement or issue a full refund at no extra cost to you.

4. How to Initiate a Return

  1. Contact our support team at kapishvohra62@gmail.com

  2. Provide your Order Number and the reason for the return.

  3. Once approved, our team will arrange a reverse pickup (if applicable in your area) or guide you on how to send the package back to us.

5. Refunds & Processing

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Prepaid Orders: Approved refunds will be credited back to your original payment method within 5-7 business days.

  • Cash on Delivery (COD) Orders: Refunds will be issued via Bank Transfer or UPI once you provide your account details.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, please feel free to reach out to us: